Christmas Signup Frequently Asked Questions

Posted on Sep 28, 2021 by Donal Ware

Wake County Angel Tree Registration 2021 Online FAQ and Tips

  • How exercise I register for Wake County Angel Tree 2021?
    To register your child(ren) 12 years old and younger please visit www.saangeltree.org. Ringlet to the bottom of the page. Click "NO" for the Invitation Code and then enter your Wake County Goose egg Lawmaking. The registration link for Wake Canton, NC is only open 8am Mon, Oct 4th through 8pm Lord's day, Oct xthursday. IMPORTANT NOTE: Delight enter your correct Zero Lawmaking here. Yous will not exist able to change your zip code once yous are into the application.
  • I desire to complete the application in Spanish
    Click on Change Language in the top correct-paw corner of the folio, then click on Castilian.
  • I am getting the message: This aught code (27604) is non currently being serviced by this online system. Please contact your local Conservancy Army for data on how to utilise in your expanse.

  • You must take a Zip Lawmaking within Wake County. If y'all live outside of Wake County, North Carolina, you volition need to contact your local Salvation Regular army for their Angel Tree Registration dates and process. To discover contact information for your local Conservancy Ground forces you lot can visit https://www.salvationarmyusa.org/usn/plugins/gdosC... and enter your Zip Lawmaking.

    -or-

    If you live within Wake County, the application registration period is between 8am on Monday, October 4th and Sunday October xth at 8pm. These are the only times the Wake Canton Angel Tree application will exist open up.

  • What documents do I need to upload to utilise:
    Y'all must upload all necessary documents in order to complete and submit your application. If y'all exercise not consummate your application with documents uploaded and hitting submit earlier 8pm on Sunday October 10th, 2021, you will not be registered for the 2021 Affections Tree Program. Photo ID (for yourself, you must exist the parent or have proof you lot are the legal guardian for the children.) · Proof of current Wake County address, if different from your photo ID. If your accost is right on your photo ID delight upload it here again. · Proof that you lot are the parent or legal guardian of each child you are registering. Document(s) must have your proper noun and the name of each child you are registering. (Birth Certificate, Shot Record, or School Record). The document must besides take the child's "Date of Nativity" on information technology. You must upload one document per child y'all are registering. IMPORTANT NOTE: You must be the parent or legal guardian of all the children you are registering. Any children entered on your application who do non take appropriate documentation fastened showing you are the parent or guardian will be removed from the application. If you have a family member or friend who needs to register their children, they will need to complete their ain split application.
  • What information do I need to know virtually my child before getting started with the application?
    You will accept the opportunity to enter 2 toy/gift wants for each child you are registering. These are from a drop down list of options. You will besides need to know the wearable type and sizes for each child you are registering. The sizes you lot will need are for shoe size, glaze size, pant size and shirt size. Information technology is of import that you lot enter these correctly because this is what the donor will use to shop for your children'south items. Y'all may desire to think ahead to what your child will be wearing past December 2021, especially if entering an infant or baby.
  • I've started an application but demand to terminate at a subsequently fourth dimension or discover my necessary documents to consummate.

    Once you lot begin an awarding you will become the beneath message and an e-mail will be sent to the electronic mail accost you used in the application. Delight Just follow the link provided in the electronic mail. DO NOT start a new application. Please retrieve that your application MUST be completed and submitted before 8pm on October 10th.

    Of import NOTE: The email address you enter is important for all further communications on picking up your items. Delight make certain you enter an email accost

    that you check / have admission to and that y'all accept entered information technology correctly


    Once yous click on the link in that email you will enter your Nothing Code and Date of Nascency. After hitting Next you will accept access to complete your already started application.

  • I am getting an error bulletin that the Angel is beyond the maximum age.
    Each child that yous are registering must still be age 12 or younger on Christmas twenty-four hours. If they will plough 13 before December 25th, 2021, you will non be able to register them for the Affections Tree programme. We volition be checking the entered birth dates with the documents uploaded. Please practise not enter a birthdate that does not match their documents.

    What is a "Vesture Type" ?
    Clothing type is what department in the store you shop for your child's clothing. This is of import to permit the donor know what department to shop in. For example a size 2 in Girls habiliment is very unlike than a size 2 in Womens.

  • How exercise I register more one child?
    Once you enter the information for your first child y'all will see the below prompt. Click "Yep" to register additional children. After inbound each child you lot will become this prompt. Once you have entered all of your Affections Tree historic period children, click "No" to continue with the application process.

  • How exercise I sign for the application?
    In one case yous have entered all of your child(ren)'south information you will come to the signature page. You volition need to click to agree and then click inside the box below "Select the box below to add your signature". A Signature box will popular upwards and use your mouse on your PC or your finger on your telephone to enter your signature, Click apply signature and then click "Adjacent."

  • I am having bug uploading my documents.
    To upload the required documents you will need to click on the Browse button abreast the box for each necessary document type. You will then select the document from your files and the yellow "Upload" button will and then popular up beside the box for your document. You MUST click the yellow button to adhere the file. Once all necessary documents are attached you will come across each document listed under each category's boxes and you will demand to click "Next"


  • I've uploaded all of my documents, is my application now complete?
    Not quite yet. You lot will then encounter the below page. You volition want to cheque to ensure that all of your documents are correctly listed and hit the "submit" button. A Warning box volition popular upwardly reminding y'all to check that all of your documents are correct as changes cannot be fabricated afterward. In one case you lot are sure your application is complete, y'all must hitting the "submit" button with that box to finalize your application. And then you will hit 2 "Submit" buttons to complete your application.


  • How practice I know if my application is completed?
    Your application is not complete until you get the below folio. Once yous see the page showing this message, you lot volition know that your application is submitted. The awarding will then be reviewed past staff for approval. Once approved, you volition receive an email with your Family ID number and pickup information.
  • What happens afterwards I consummate and submit my awarding?
    You lot volition then receive a follow upward email with your engagement, time and location for Angel Tree pick up. This may take up to 4 days as all applications and documents have to be reviewed and confirmed before making the appointments that volition prompt your option upwardly email confirmation.

  • What happens when my application is reviewed?
    Conservancy Army staff volition review all applications to ensure the bidder is a Wake Canton resident, is the parent or guardian of the child(ren) registered and that all children registered will be 12 year old or younger on Christmas Day 2021. If there is something missing or wrong in your application, the staff volition return the application to you and y'all will receive an electronic mail with the information that needs added or corrected and a link to re-access the application to brand those corrections.
  • Why was my application denied?
    If the Date of Birth entered for a kid does non match the documentation uploaded, if the documentation uploaded does non show the bidder as the child's parent or legal guardian, if the applicant does not accept a Wake County address, or if the child entered volition be 13 years or older by Christmas Day 2021, then the application will exist denied. We will get-go accomplish out to the applicant to enquire for clarification or additional documents before denying an application. Whatever duplicate applications will also be denied. All children you are registering inside your household MUST be under 1 awarding.
  • How do I receive my gifts?
    Yous will receive an e-mail with your appointment, time and location to pickup your gifts. Please be enlightened the pickup location may modify before the engagement of pick up so delight keep a lookout for followup emails. If you have not received an email with the updated address for pickup by December vth, 2021 please check our website at: https://www.salvationarmycarolinas.org/wakecounty/programs/seasonal-programs/holiday-assistance/annals-child . On the date and fourth dimension of your pickup you volition come to the Christmas location and gifts volition be given out in a drive-thru process. You will need to have your Photo ID and a copy of your confirmation email with your Angel Tree Family unit ID number or you can bear witness the email on your phone or other device.
  • What if I cannot come at my exact pickup appointment time?
    Please arrive on or after your appointment time- we are non able to assistance anyone before their scheduled engagement and fourth dimension considering nosotros might not have all of the items ready yet. But you tin go far afterwards - the last pickup time is at 3:30pm on Dec 16th. Our distribution site appointments are all scheduled December 14thursday through 16th between 8:30 and 4pm
  • What if I need to send someone else to selection upward my Affections Tree Gifts?
    If you lot need to ship another person to pick up the gifts for you- they demand to come on or afterwards your scheduled engagement time with your Photo ID, their Photo ID and your Angel Tree confirmation email or printed ticket.
  • What if I did non get my gifts earlier December 16th at 4pm?
    Unfortunately, since we do non own the location we use for Christmas, we take to pack up all items on Fri Dec 17th. For that reason 12pm (noon) on Friday, December 17thursday at the Christmas Location will be the very last engagement and time you will exist able to receive your gifts.
  • What if I am expecting a infant, can I annals my child?
    You can register for your child while pregnant if you have a due date that is before Dec 25, 2021 and have documentation to upload that corresponds to that due date. Y'all volition demand to enter the day y'all annals as your kid'due south date of nascence. This volition exist checked with the uploaded certificate showing your due date past staff before blessing. You do non demand to upload any personal medical information other than a portion of a document that shows your name, your kid'due south due date.
  • I've registered in past years, exercise I need to fill up out all of my data over again?
    Yes, our system does not salvage information from previous years. So y'all will need to enter all data for the 2021 flavor.
  • What if I deleted the Affections Tree confirmation email?
    You volition receive a reminder email 24 hours earlier your appointment. This will take your confirmation ticket with your Family ID number and appointment, time and address for pickup along with whatsoever other instructions you will demand. If you get in at your pickup and yous practise not have the electronic mail or printed copy, nosotros tin look you up by your Photo ID when you arrive, simply exist prepared to expect an additional few minutes for us to access that information and if it is not your appointment time yet you volition have to wait until that appointment time or after to receive your gifts.
  • I accidentally entered the wrong clothing sizes or toy wish items?
    If yous realize you take entered the information incorrectly, please email u.s. ASAP at NSCRAL.WakeChristmas@uss.salvationarmy.org.
  • What if I never received my confirmation email?
    If you lot completed your entire application just have non received your confirmation email, please email us at NSCRAL.WakeChristmas@uss.salvationarmy.org. Information technology could exist that yous accidentally entered your email address incorrectly, might not be fully complete or might need additional or corrected documents. We can determine that through email communication. Please exist aware that during the open application window, it may have a few days for us to corroborate all of the applications due to the large book.
  • What if I missed the awarding window?
    Unfortunately due to the large book of families we have register each yr, nosotros are unable to hold any makeup dates for applications. This is why we have the online applications open 24/vii for a full week to arrange those who might be working or have other obligations during regular hours.
  • What if I have additional questions?
    Y'all tin can e-mail whatsoever questions to NSCRAL.Wakechristmas@uss.salvationarmy.org. Emails volition exist returned by staff Monday through Friday. You can contact us at (919) 858-2197 for questions as well. This phone line will only exist answered Monday October ivth through Friday Oct 8th between the hours of 9am to 4pm.

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